Terms & Conditions

Last Updated: April 2026

Build It Big — A Product of Susan Norman Online
Operated by Women Wired To Win LLC

These Terms, together with our Privacy Policy, constitute a legally binding agreement ("Agreement") between you and your business ("You") and Women Wired To Win LLC, operating as Build It Big and Susan Norman Online ("Build It Big," "Company," "we," "us," or "our"). This Agreement governs your access to and use of the Website and the Platform, any subscription you purchase, and your use of the products and services offered through the Website.

1. Eligibility

By using the Website, you represent that you are at least 18 years of age and have the authority and legal capacity to enter into these Terms. The Platform is intended for business use. If you are accepting these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to this Agreement.

2. The Platform

Build It Big provides a software-as-a-service ("SaaS") platform that enables subscribers to build websites, funnels, and landing pages; manage contacts and customer relationships; send email and SMS communications; create and host courses and communities; schedule appointments; collect payments; and automate marketing and sales workflows.

The Platform is powered by third-party infrastructure provided by HighLevel Inc. ("HighLevel"). By using Build It Big, you acknowledge that certain features, functionality, and data processing are facilitated by HighLevel and may be subject to HighLevel's own terms and policies. In the event of any conflict between these Terms and HighLevel's terms regarding your relationship with Build It Big, these Terms shall govern.

Build It Big is not an employee, contractor, or representative of HighLevel. We are not responsible for any interactions between you and your customers beyond providing access to the Platform.

3. Account Registration and Security

When you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately at [email protected] if you become aware of any unauthorized use of your account. We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, incomplete, or fraudulent.

4. Subscription Plans and Pricing

Build It Big offers the following subscription plans:

• Monthly Plan: $97 per month, billed monthly on a recurring basis
• Annual Plan: $970 per year, billed annually on a recurring basis

All prices are in U.S. dollars. We reserve the right to change pricing at any time. Any price changes will be communicated to you at least 30 days before taking effect and will apply at the start of your next billing cycle. Your existing rate will be honored through the end of your current billing period.

5. Payment and Billing

All payments are processed through Stripe. By subscribing, you authorize us to charge your designated payment method on a recurring basis according to your selected plan. You are responsible for keeping your payment information current.

If a payment fails, we may attempt to process the charge again. If payment cannot be collected after reasonable attempts, we reserve the right to suspend or terminate your access to the Platform.

6. Cancellation and Refunds

You may cancel your subscription at any time by contacting us at [email protected].

All sales are final. This policy applies to subscriptions (monthly and annual), digital products, training programs, done-for-you services, and any other products or services purchased through the Website.

Upon cancellation, your access to the Platform will continue through the end of your current billing period. No prorated refunds will be issued for partial billing periods.

Done-for-you services, if purchased, must be initiated and completed within 12 months of the purchase date. Unused services beyond this period will be considered forfeited and are non-refundable.

By completing your purchase, you confirm that you have reviewed all product and service details and understand that all payments are non-refundable.

7. Data Ownership and Portability

You retain ownership of all data, content, and materials you upload, create, or store on the Platform ("Your Data"). We do not claim ownership of Your Data.

Upon cancellation or termination, you are responsible for exporting Your Data before your access ends. We will retain Your Data for up to 30 days following the end of your subscription to allow for export. After that period, Your Data may be permanently deleted without further notice.

8. Acceptable Use and User Conduct

You agree to use the Platform only for lawful purposes and in accordance with these Terms. All content on the Website, including text, images, graphics, logos, digital downloads, templates, training materials, and software, is the property of Women Wired To Win LLC or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our express written consent.

By subscribing, you are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform and its included materials for your own business purposes during your active subscription.

You and anyone who accesses the Platform through your account agree not to:

• Send unsolicited commercial messages ("spam") or communications to individuals who have not opted in to receive them
• Send or store content that is sexually explicit, obscene, threatening, defamatory, discriminatory, or promotes illegal activity
• Import or store sensitive personal information such as social security numbers, credit card numbers (outside of the Platform's designated payment processing features), or government-issued identification numbers
• Use the Platform to promote illegal business activity, including pyramid schemes or any multi-level marketing activity that does not comply with FTC guidelines
• Engage in phishing, fraud, or any deceptive business practice
• Upload or transmit viruses, malware, or other harmful code
• Attempt to reverse engineer, decompile, or disassemble any aspect of the Platform
• Interfere with the security, integrity, or performance of the Platform
• Resell, sublicense, or redistribute access to the Platform without our written consent
• Give access to the Platform or services to a direct competitor of Build It Big
• Use the Platform in any way that violates applicable federal, state, local, or international law or regulation

You are required to follow these best practices when sending electronic communications through the Platform:

• Use only permission-based contact lists where recipients have affirmatively opted in
• Include a working unsubscribe mechanism in every marketing communication
• Honor opt-out requests within 10 days of receipt
• Include a valid physical mailing address in every commercial email
• Include a link to your current privacy policy in every electronic communication
• Do not use purchased, rented, or scraped contact lists
• Do not send communications that disguise the sender's identity or origin
• Do not engage in spamming or send unsolicited bulk messages
• Comply with all applicable laws including the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA)

Violation of this section may result in immediate suspension or termination of your account without refund.

9. Your Responsibilities Regarding Your Customers

If you use the Platform to collect, store, or process personal information from your own customers, contacts, or end users, you are solely responsible for:

• Implementing and maintaining your own privacy policy and terms of service that comply with applicable law
• Obtaining all necessary consents from your customers for the collection, use, and processing of their personal information
• Providing your customers with adequate notices about how their data will be used
• Responding to and fulfilling all data subject rights requests from your customers, including requests for access, deletion, correction, and portability, within the timeframes required by applicable law
• Complying with all applicable data protection laws, including but not limited to GDPR, CCPA/CPRA, and any other applicable state, federal, or international privacy regulations
• Ensuring that your use of the Platform, including any websites, funnels, or communications you create, complies with all applicable laws

If Build It Big receives any data subject rights requests directly from your customers or end users, we may direct such requests to you, and you shall promptly respond to and fulfill such requests in accordance with applicable law.

You agree to indemnify and hold Build It Big harmless from any claims, damages, or liabilities arising from your failure to comply with applicable data protection laws or your obligations under this section.

10. Third-Party Services

The Platform integrates with and relies on third-party services to deliver its functionality. By using the Platform, you acknowledge that your data may be processed by third-party sub-processors, including but not limited to HighLevel Inc. (core platform infrastructure), Stripe (payment processing), Twilio (SMS and voice services, via HighLevel), email delivery providers (via HighLevel), and Amazon Web Services (cloud hosting).

We are not responsible for the practices, policies, availability, or performance of third-party services. Your use of third-party integrations may be subject to additional terms and conditions imposed by those providers.

11. Communications

By using the Website or creating an account, you consent to receive electronic communications from us, including emails related to your account, subscription, and Platform updates. You agree that all communications we provide electronically satisfy any legal requirement that such communications be in writing.

If you opt to receive any free resources, register for a webinar or training, or purchase any products or services, we may enroll you in our email communications. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email or by contacting [email protected].

12. Modifications to the Platform

We reserve the right to modify, update, suspend, or discontinue the Platform (or any part of it) at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Platform.

13. Warranties and Disclaimers

The Platform and all content, products, and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that any results obtained from use of the Platform will be accurate or reliable.

Your use of the Platform is at your sole risk.

14. Limitation of Liability

To the maximum extent permitted by law, Women Wired To Win LLC, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from your use of or inability to use the Platform.

In no event shall our total liability to you for all claims arising from or related to the Platform exceed the total amount you have paid to us in the twelve (12) months preceding the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Women Wired To Win LLC, its officers, employees, agents, and affiliates from any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Platform, your violation of these Terms, your violation of any applicable law, or your violation of the rights of any third party.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or your use of the Platform will be resolved through binding arbitration in the State of Delaware in accordance with the rules of the American Arbitration Association.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Website, constitute the entire agreement between you and Women Wired To Win LLC regarding your use of the Website and Platform. These Terms supersede any prior agreements or understandings, whether written or oral.

19. Policy Changes

We reserve the right to make changes to these Terms at any time. All changes are effective immediately when posted. Your continued use of the Platform following the posting of any revised Terms constitutes your acceptance of the updated Terms. We will notify you of material changes via email to the address associated with your account.